Question 1

Do I need dance experience to join?

Accepted Answer

No! Dymensions is perfect for complete beginners. We have beginner-specific classes with step-by-step instruction for every style. Many of our students had never danced before joining.

Question 2

How do I start my free trial?

Accepted Answer

Simply create an account and you'll get instant access to 7 days of full platform access - all classes, all styles, . After 7 days, choose a plan to continue.

Question 3

What equipment do I need?

Accepted Answer

Just comfortable clothing, enough space to move (about 6x6 feet), and a device to watch classes on. No special equipment required. Some styles recommend specific shoes, but they're optional for online learning.

Question 4

Can I learn dance from home?

Accepted Answer

Absolutely! Our classes are specifically designed for home learning with 4K videos, multiple camera angles, and the ability to pause/rewind. Plus, you can book 1-on-1 video lessons with instructors for personalized feedback.

Question 5

What dance styles do you offer?

Accepted Answer

We offer hip hop, heels, contemporary, ballet, jazz, K-pop, salsa, bachata, house, popping, locking, waacking, voguing, afrobeats, dancehall, krump, reggaeton, and commercial dance. New styles added regularly!

Question 6

Are classes live or on-demand?

Accepted Answer

Both! We have a large library of on-demand video classes you can access 24/7. Plus, you can book live 1-on-1 video sessions with instructors for personalized feedback and corrections.

Question 7

How are classes structured?

Accepted Answer

Classes follow progressive learning paths from beginner to advanced. Each class includes warm-up, technique breakdown, full routine, and cool-down. Tutorials break down complex moves into easy-to-follow steps.

Question 8

How long are the classes?

Accepted Answer

Classes range from 15-minute quick tutorials to 60-minute full sessions. Most are 30-45 minutes. You can filter by duration to fit your schedule.

Question 9

Can I download classes for offline practice?

Accepted Answer

Yes! Premium members can download unlimited classes to practice offline. Perfect for when you're traveling or have limited internet access.

Question 10

How much does Dymensions cost?

Accepted Answer

Plans start at $20/month for unlimited access to all on-demand classes. This includes all dance styles, progress tracking, and access on web and our iOS app. 1-on-1 lessons are available separately.

Question 11

Is there really a free trial?

Accepted Answer

Yes! 7 days of full access to everything - all classes, all styles, and features. Available on web and iOS.

Question 12

Can I cancel anytime?

Accepted Answer

Absolutely. Cancel your subscription anytime from your account settings. No cancellation fees, no questions asked. Your access continues until the end of your billing period.

Question 13

Do you offer refunds?

Accepted Answer

If you're not satisfied within the first 7 days of a paid subscription, contact support for a full refund. After that, we don't provide refunds but you can cancel to prevent future charges.

Question 14

How much are 1-on-1 lessons?

Accepted Answer

Private lesson pricing varies by instructor, typically $30-60 per 30-minute session. You can see exact pricing on each instructor's profile page.

Question 15

Who are the instructors?

Accepted Answer

Our instructors are professional dancers with years of teaching experience. Many have performed with major artists, competed internationally, or taught at top studios. Each instructor profile shows their credentials and background.

Question 16

Can I get personalized feedback?

Accepted Answer

Yes! Book 1-on-1 video lessons with any instructor for personalized feedback, corrections, and guidance. They'll watch your movement and provide specific advice to improve your technique.

Question 17

How do 1-on-1 lessons work?

Accepted Answer

Browse instructor profiles, select your preferred time, and book a session. Lessons happen via video call where you can dance, ask questions, and get real-time feedback. It's like having a personal instructor.

Question 18

Can I request specific help in a 1-on-1?

Accepted Answer

Absolutely! Let your instructor know what you want to work on - specific moves, choreography, technique, or general improvement. They'll tailor the session to your goals.

Question 19

Is there a mobile app?

Accepted Answer

Yes! Our iOS app is available on the App Store. An Android app is coming soon. You can also use our web app on any mobile browser - progress syncs across all your devices.

Question 20

Can I use Dymensions on my TV?

Accepted Answer

Yes! Access the web version directly on smart TVs through the browser. You can also cast from the iOS app using AirPlay, or use Chromecast from the web app.

Question 21

What devices are supported?

Accepted Answer

Dymensions works on desktop computers (Mac/Windows), smart TVs, mobile browsers, and our native iOS app. An Android app is coming soon. Access your account from any device - progress syncs automatically.

Question 22

Do I need fast internet?

Accepted Answer

For streaming, we recommend at least 5 Mbps. Videos automatically adjust quality based on your connection. Premium members can download classes to practice without internet.

Question 23

How do I update my payment method?

Accepted Answer

Log in and go to Account Settings > Billing. You can update your payment method, view invoices, and manage your subscription from there.

Question 24

I forgot my password. What do I do?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your email and we'll send you a link to reset your password. Check your spam folder if you don't see it.

Question 25

Can I share my account with family?

Accepted Answer

Each subscription is for individual use. We're exploring family plan options for the future - stay tuned!

Question 26

How do I contact support?

Accepted Answer

Email support@dymensions.app or use the contact form in your account. We typically respond within 24 hours on weekdays. For urgent issues, use the live chat in the app.

Frequently AskedQuestions

Getting Started