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Help Center

Everything you need to know about using Dymensions

Getting Started

Click 'Start Free Trial' on the homepage to create your account. You'll get 7 days of free access to our Student Premium plan with full access to our video library and booking features.
The 7-day free trial includes unlimited access to our entire video library, progress tracking, playlist creation, and the ability to book 1-on-1 lessons with instructors.
After signing up, browse our video library by category or difficulty level. Start with beginner tutorials, track your progress, and when ready, book a 1-on-1 lesson with a professional instructor.

Video Library

Our library contains hundreds of professional dance tutorials covering multiple styles and difficulty levels, from beginner to advanced. New content is added regularly.
The platform automatically tracks your viewing progress for each video. You can see which videos you've completed, resume where you left off, and monitor your learning journey.
Yes! Create custom playlists to organize videos by style, difficulty, or your learning goals. Access your playlists anytime from your dashboard.
Videos are categorized into Beginner, Intermediate, and Advanced levels. Filter by difficulty to find content that matches your current skill level.

Booking Lessons

Browse instructor profiles, check their availability, select a time slot that works for you, and complete the booking. You'll pay a deposit upfront and the remaining balance after the lesson.
Lessons use a two-part payment system: pay a deposit when booking (typically 30-50% of the total), then complete payment after the lesson. All payments are processed securely through Stripe.
Both! Instructors offer in-person sessions at their location or online video calls via our integrated LiveKit system. Check each instructor's profile for their available formats.
You'll receive a notification before your scheduled lesson. Join directly from your dashboard using our built-in video call system powered by LiveKit - no external apps needed.

Subscriptions & Billing

We offer Student Premium (full access to video library and bookings) and Coach Premium (for instructors with earnings dashboard and availability management). Both include 7-day free trials.
Go to your account settings, navigate to the Billing section, and click 'Cancel Subscription'. You'll retain access until the end of your current billing period.
Absolutely. All payments are processed through Stripe with industry-standard encryption and 2FA support. We never store your complete payment details on our servers.
Yes, you can upgrade or downgrade your plan anytime from your account settings. Changes take effect at the start of your next billing cycle.

Mobile Apps

Yes! Our iOS app is available now on the App Store. An Android app is coming soon. Our web app also works great on mobile browsers with full functionality.
Yes, your progress, playlists, bookings, and account settings sync automatically across all devices. Start on mobile and continue on desktop seamlessly.
Yes! Download videos for offline viewing on our iOS app. You can also stream all videos on any device via our web app.

Music Library

Our royalty-free music library offers professionally curated tracks perfect for practice sessions. Browse by genre and play tracks directly in our in-app player.
Yes! All tracks in our music library are royalty-free for use in your practice videos and performances. Perfect for creating content without copyright concerns.

For Instructors

Contact us at [email protected] to apply. We review applications based on teaching experience, dance credentials, and video submission quality.
Instructors can set their availability, pricing, and preferred lesson formats (online/in-person) from their Coach Premium dashboard. Add lessons to your personal calendar with our one-click calendar links.
Earnings from completed lessons are processed through our payout system. View your earnings dashboard for details on payment schedules and transaction history.
Currently, video uploads are managed by our admin team to ensure consistent quality. Instructors focus on 1-on-1 lessons. Contact us to discuss content partnerships.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues.

[email protected]

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